Return and Refund Policy
If you are not entirely satisfied with your order for any reason, it can be returned to Alexander essentials within 10 days of receipt for a refund or exchange. All items must be returned unopened, in their original packaging and received here in saleable condition. Please email us to request a Returns Authorisation Number and ensure that this number is clearly marked on correspondence enclosed with the return package.
We recommend you use recorded delivery as we cannot be responsible for returns that fail to reach us.
If you are returning an order or part of an order due to an error on our part we will refund the return delivery charges you incur. However, for returns that are not a result of an error on our part, you will be responsible for any costs involved in its return
Non UK Customers
If you are dissatisfied with your purchase from us for any reason, please contact us directly and we will advise you how to proceed.